+31 (0) 13 82 00 899
  • Free gift with every order
  • Order in a secured setting
  • Free shipping on orders over €69,95

Frequently Asked Questions

Frequently Asked Questions

1.) How can I pay? 
2.) Is my order discretely packed? 
3.) Are your products legal? 
4.) How long will it take for my package to arrive? 
5.) What if my order is damaged upon arrival/has gone missing? 
6.) What must I do when I lost my password or other information?
7.) When does my order expire?
8.) I am a foreign customer and this is my first order. How does it work?
9.) Why are shipping costs €4,95 within the Netherlands and €7,95 for other countries?
10.) Why are some products only available as a whole box or display?
11.) To which countries do you ship?
12.) I am not getting discount on shipping costs, why?
13.) I am not getting discount on coupon codes, why?



1.) How can I pay? 



Customers may choose to pay by money transfer, iDeal (only within The Netherlands with a Dutch bank account) or rembours (pay upon delivery) (only within the Netherlands).
 
- Bank Transfer (free)
- Pay upon delivery / Rembours (€5,00 extra costs, only possible within the Netherlands)
- iDEAL (free service at grasscompany.com, only possible within the Netherlands)
- Sending CASH money.

If you live outside the Netherlands you can only pay by Bank Transfer or by sending Ca$h in an envelope.


> Bank Transfer


Once you placed an order you will receive a confirmation with payment details in your email.
You will have to use an IBAN and BIC code to make a banktransfer. 

Name of account holder: Webshop The Grass Company
Adress: Valkenjachtstraat 17-19
5042 WH Tilburg
Nederland / The Netherlands

Bank: ING Bank

IBAN: NL16INGB0002032076
BIC / Swift Code: INGBNL2A

To find out your own IBAN and BIC code please check your bank's website or paper statement.

Attention! Please do not forget to mention your ordernumber when transferring money!


> REMBOURS / Cash upon delivery


If you want your order deliverd to a Dutch adress, you can choose to pay upon delivery.
This will cost € 5,00 extra.
You will need to confirm your order by replying to a second mail you will get if you choose this payment option.
If you reply to this second email your order will be processed right away.


> iDeal:

Using iDeal is only possible with a Dutch bank account:

Dutch Banks who use iDEAL are:
- ABN AMRO Bank
- ING Bank
- Rabobank
- SNS Bank
- ASN Bank
- Friesland Bank
- Triodos Bank


> Sending Ca$h:

OK. That is really old school!
Only sent bills! Do not sent coins. You will get change! :-)
Please hide your bills between some other papers if you sent us an envelope.
Do not forget to write down your name and ordernumber!

Webshop Grasscompany.com
Valkenjachtstraat 17-19
5042 WH Tilburg
Nederland / The Netherlands



2.) Is my order discretely packed? 



All packages are sent in plain boxes.
We do not place logo's or contents on packaging material. 


3.) Are your products legal? 



All products are legal within The Netherlands.
The following countries may experience difficulties:
Brasil, Indonesia, Iraque, Iran, China, Russia and all Eastern European countries (especially Romania).
We recommend that you check your local laws before placing an order as grasscompany.com will not accept any responsibility for confiscated items.
Orders placed from one of the above mentioned countries will be at your own risk.

SEEDS

Seeds can be shipped to all EU countries + Switserland, except Germany, Letland, Luxemburg, Romania and Sweden.
To avoid all problems we ONLY ship SEEDS to Belgium, France and the Netherlands.

4.) How long will it take for my package to arrive?



Orders will only be processed after we received the full payment.
Once your order has been checked, your order will be sent the same or next working day. Please read our shipment details for further information and estimated arrival times.
Please keep in mind bank transfers from country to country might take a few days.


5.) What if my order is damaged upon arrival / gone missing?



All packages are shipped with full insurance. If, for some reason your package arrives damaged or has gone missing, you must contact us as soon as possible.
Phone: +31 (0) 13 82 00 899
Email: info@grasscompany.com 


6.) What must I do when I lost my password or other information?



You an easily reset your password. Follow instructions on the log in page.


7.) When does my order expire?



If your payment has not been made within 14 days we assume you do not want your order anymore and your order will expire.


8.) I am a foreign customer and this is my first order. How does it work?



Just shop around and fill your shopping cart.

If you are finished please fill in all asked information carefully.
- Be sure to be clear about: ‘Shipment: to which country’.
- Be sure to fill in your name, family name, Email, adress, zip code, city.
- Confirm country again.
- Agree with our terms.
- Choose payment method.
- Await your confirmation email and make your money transfer. Do not forget to mention your ordernumber. 

9.) Why are shipping costs €4,95 within the Netherlands and €7,95 for other countries?



We always send packages, because they are traceable. Sending a package is a bit more expensive than sending an envelope.
Ofcourse sending within the Netherlands is less expensive than sending to foreign countries.
You pay the minimal amount for a package sending, which is €4,95 within The Netherlands and €7,95 to foreign countries.


10.) Why are some products only available as a whole box or display?



Unfortunatly we cannot sell all items per piece. Most of our items are sold a piece, but some are only available on a display.
This is due to certain logistic reasons. We are still developing and we aim to get rid of this problem a.s.a.p.


11.) To which countries do you ship?

We only ship to Post NL EU 1 Zone countries.

These are:

Austria
Belgium
Denmark
France
Germany
Italy
Luxembourg
Monaco
Spain
Sweden
The Netherlands
United Kingdom


12.) I am not getting discount on shipping costs, why?



The discount on the shipping costs does not apply to tobacco and e-smoking products due to taxes and regulations!
To get discount on shipping costs please order for an amount higher than € 29,95 (within The Netherlands), € 49,95 (BE) or € 69,95 (EU) of NON-tobacco and NON e-smoking products. 

 

13.) I am not getting discount on coupon codes, why?



The discount on the shipping costs or coupon codes does not apply to tobacco and e-smoking products due to taxes and regulations!
Please note discount by coupon codes only apply to NON-tobacco and NON e-smoking products. 

 

 

 

Bent u 18 jaar of ouder?

Are you 18 years of age or older?

êtes-vous bien âgé de 18 ans et plus?

Please wait...